01
Identify the peak and its duration
State the dates, operating reason, expected volume range and uncertainty. Compare baseline and peak demand for inbound pallets, order lines, parcels, dispatch windows or returns using the employer's available data.
Separate a short daily surge from a multi-week peak because the shift, training and relief plan may be different.
02
Find the process constraint
Map receiving docks, staging, put-away, replenishment, picking, packing, quality check, carrier handoff and returns. Identify the constrained station, equipment or cut-off time rather than adding the same percentage of staff everywhere.
Headcount beyond available workstations, scanners, lanes or supervisor capacity may increase congestion instead of throughput.
- Process step
- Forecast volume
- Available stations
- Required skill
- Cut-off or handover
03
Define role and skill groups
Separate general warehouse workers, pickers, packers, inventory staff, team leaders and authorized equipment operators. List system, scanner, product or equipment experience required at each step.
Do not count a powered-equipment role as interchangeable with a pedestrian warehouse role without the applicable verification and site authorization.
04
Build shifts and overlap
Align receiving and dispatch staffing with vehicle schedules, order waves and carrier cut-offs. Add briefing, breaks, meal periods, shift handover and transport windows.
Where night or extended work is planned, state lighting, supervision, security, welfare and escalation arrangements.
05
Prepare induction and first-shift control
Plan site induction, safe routes, task demonstration, device issue, access, buddy support and a smaller first allocation if appropriate. Assign team leads who can check accuracy and redirect problems quickly.
Track safety, accuracy, backlog and exception data together; output alone is not a sufficient first-shift measure.
06
Create a peak request pack
Provide the Jeddah site, forecast, dates, roles, quantities, shifts, workstations and mandatory experience. Confirm transport, meals, uniforms, PPE, devices, equipment authorization and supervision.
Review the plan as real volume arrives and use an agreed change process rather than assuming the highest forecast will occur every day.