01
Identify the peak and its duration
State the dates, operating reason, expected volume range and uncertainty. Compare baseline and peak demand for inbound pallets, order lines, parcels, dispatch windows or returns using the employer's available data.
Separate a short daily surge from a multi-week peak because the shift, training and relief plan may be different.
02
Find the process constraint
Map receiving docks, staging, put-away, replenishment, picking, packing, quality check, carrier handoff and returns. Identify the constrained station, equipment or cut-off time rather than adding the same percentage of staff everywhere.
Headcount beyond available workstations, scanners, lanes or supervisor capacity may increase congestion instead of throughput.
- Process step
- Forecast volume
- Available stations
- Required skill
- Cut-off or handover
03
Define role and skill groups
Separate general warehouse workers, pickers, packers, inventory staff, team leaders and authorized equipment operators. List system, scanner, product or equipment experience required at each step.
Do not count a powered-equipment role as interchangeable with a pedestrian warehouse role without the applicable verification and site authorization.
04
Build shifts and overlap
Align receiving and dispatch staffing with vehicle schedules, order waves and carrier cut-offs. Add briefing, breaks, meal periods, shift handover and transport windows.
Where night or extended work is planned, state lighting, supervision, security, welfare and escalation arrangements.
05
Prepare induction and first-shift control
Plan site induction, safe routes, task demonstration, device issue, access, buddy support and a smaller first allocation if appropriate. Assign team leads who can check accuracy and redirect problems quickly.
Track safety, accuracy, backlog and exception data together; output alone is not a sufficient first-shift measure.
06
Create a peak request pack
Provide the Jeddah site, forecast, dates, roles, quantities, shifts, workstations and mandatory experience. Confirm transport, meals, uniforms, PPE, devices, equipment authorization and supervision.
Review the plan as real volume arrives and use an agreed change process rather than assuming the highest forecast will occur every day.
07
Allocate peak manpower by work queue and profession
Prepare a queue sheet for receiving, put-away, replenishment, picking, packing, dispatch and returns. Give each queue its available work, required profession, assigned workers, usable stations and checking contact. Keep volume units explicit: a pallet, order line and parcel describe different work. Use the warehouse’s current task records and observations rather than an assumed universal output rate.
Check dependencies before moving workers. A picker waiting for replenishment may need stock released by another team rather than another picker. A packing queue can depend on cartons, labels or an available checking station. Record the dependency and the owner who can resolve it. Assign workers only to duties for which the employer has confirmed competence, access and task instructions.
- Separate waiting work from work ready to be assigned.
- Link each queue to its actual profession and resource needs.
08
Control order-wave release and dispatch handover
Use the employer’s current order waves and carrier handover windows to plan coverage. Identify who releases each wave, which replenishment must finish first and where completed orders will be staged. Avoid releasing more work into an area than its available stations and movement routes can accommodate. The operating owner should approve priorities when several queues compete for the same workers.
Give dispatch a handover record showing orders ready, items awaiting checks and exceptions that affect a carrier window. Distinguish a completed packing task from an accepted dispatch handover. A supervisor should know who can resolve a missing label, unmatched quantity or unavailable collection slot. Escalate the specific issue instead of treating every missed handover as a manpower shortage.
- Keep wave release tied to replenishment and station readiness.
- Carry unresolved order exceptions into the dispatch handover.
09
Review relief and authorised reassignment during the peak
Show breaks, shift overlap and relief in the queue allocation sheet. Check whether a shared team leader, scanner or workstation is already committed elsewhere. A worker moved from packing to receiving needs the receiving task instructions and suitable competence; attendance in the building does not establish readiness for every process.
Compare the original plan with the queues and resources actually available during the shift. Record an approved reassignment with its duty, period and supervising contact. Review recurring exceptions before increasing the requested quantity. If the employer changes the service period or profession mix, use a revised scope so operating instructions and commercial approval reflect the same requirement.
- Confirm competence and instructions before reassignment.
- Record resource conflicts separately from attendance gaps.
10
Close the peak with backlog and resource reconciliation
At the end of the peak, hand over open receipts, replenishment needs, unpicked work, packing exceptions and returns awaiting decisions. Give each item an owner and next action. Reconcile scanners, access devices and other issued resources through the employer’s custody process. Do not mark the operation complete solely because the temporary roster has ended.
Compare forecast and actual work by process step to prepare the next request. Note which constraints affected output and which profession allocations worked under the available conditions. Send AL AHAD GROUP the Jeddah worksite, queue schedule, professions, quantities, service periods and resource responsibilities for a manpower supply review. Use the linked warehouse recruitment guide when the requirement concerns approved individual appointments and selection evidence.
- Hand unfinished work to the continuing operating team.
- Use observed constraints to improve the next peak brief.