01
Define the cleaning scope
Identify elevations, glass panels, façade materials and existing defects. Provide drawings or clear photographs with dimensions and height information where available. Separate accessible ground-level glass from surfaces needing a different access arrangement.
- External glass and façade surfaces listed for inspection
- High-level windows subject to the approved access plan
- Ground-level protection and agreed work-area boundaries
02
Inspect the site and plan access
The review should identify equipment positioning, surrounding-property protection, public movement and work-area boundaries. Name the party responsible for permissions and access approvals. No rope, platform or other high-level method should be treated as agreed before that review.
- Elevation, substrate and glazing condition
- Approved access method and equipment location
- Public movement, exclusion zones and work permissions
03
Agree equipment and treatment
Cleaning tools and products must match the inspected substrate and glazing. Set the work sequence around the building’s operation and the approved access conditions. Repairs, sealant work and glazing replacement need a separate scope rather than being silently included in cleaning.
- Surface-compatible cleaning tools
- Access equipment selected through a site-specific review
- Protection for surrounding areas and ground movement
04
Confirm exclusions before approval
Resolve the following boundaries during scope review and record them in the quotation. They are points to agree for the actual site, rather than a substitute for the final contract terms.
- Unapproved rope, platform or other high-level access
- Sealant repair, glazing replacement and façade repairs
- Work outside the agreed access and operating conditions
05
Prepare the quotation inputs
Send the location and task information below with the proposed work window. The reviewed quotation should identify included areas, equipment and supervision, access dependencies, commercial terms and information still needed. Prices and completion dates are agreed from the inspected scope.
- Elevation drawings or photos and measured surface areas
- Height, access points and ground constraints
- Building operating windows and permit owner
- Water access and surrounding-property protection
06
Inspect completion and record exceptions
Inspect agreed elevations and accessible panels at handover. Record inaccessible surfaces and defects that affect appearance. The completion record should identify what was cleaned and any remaining access or repair dependency, together with work-area cleanup and employer acceptance.
- Inspection of agreed elevations and accessible glass
- Record of inaccessible panels or pre-existing defects
- Work-area cleanup and employer acceptance
07
Match workforce duties to the reviewed access arrangement
Build the manpower requirement from the inspected surface schedule. Identify workers assigned to accessible glass, the supervisor coordinating the sequence and the building contact receiving each completed area. Where specialist access is proposed, record role requirements for review against the approved site method. Do not assume that workers assigned to ground-level glass are interchangeable with every high-level cleaning role.
Ask the response to explain how workers match their assigned tasks and which requirements still need confirmation. Keep cleaning duties, equipment responsibilities, permissions and employer acceptance separate in the brief. Headcount alone does not establish suitability for an elevation or confirm that a proposed access arrangement is available.
08
Connect deployment windows to building decisions
Connect each elevation or panel group to its proposed work window and the representative responsible for releasing it. Record entrance activity, tenant coordination and pending permissions as deployment inputs. The workforce schedule should follow the reviewed access arrangement, with changes communicated through the named supervisor and building contact.
When an area cannot be released, identify the surface reference and decision needed before revising the assignment. Additional workers do not remove an unresolved access dependency. Keep ready areas distinguishable from areas awaiting permission, equipment confirmation or a separate repair decision so the employer can assess the proposed sequence.
09
Carry surface records into team handover
Link the supervisor’s handover record to agreed elevation and panel references. Show areas worked, areas submitted for inspection and items awaiting access or another decision. Keep pre-existing defects separate from cleaning completion. The receiving contact should be able to assess the actual work without treating a general completion statement as confirmation for every surface.
For a subsequent visit or changed team, carry forward unresolved surface references, current access status and the owner of the next decision. Confirm changes to duties and supervision against the reviewed scope before deployment. Keep additional cleaning, repairs and glazing replacement distinguishable, and agree manpower and commercial arrangements for any revised scope.