01
Define the cleaning scope
Start with an area schedule covering reception, workstations, meeting rooms, staff facilities, toilets, pantries and internal glass. Mark rooms that remain occupied and any furniture or records that must not be moved. Include the condition of floors and furniture so inspection can distinguish removable soiling from wear or damage.
- Workstations and accessible furniture surfaces
- Reception, meeting rooms and staff areas
- Toilets, pantries, floors and internal glass within agreed boundaries
02
Inspect the site and plan access
Prepare an access sequence that lets each room be released, cleaned and checked without interrupting another department. The employer should identify the keyholder and the person authorized to approve completed work. Record delayed access separately from a missed cleaning task.
- Occupancy and permitted access windows
- Surface finishes, furnishings and existing damage
- Electrical equipment, confidential materials and restricted rooms
03
Agree equipment and treatment
Choose products and equipment after reviewing finishes and the task list. Deep vacuuming may suit some dust-removal work; extraction or another treatment must be matched to the actual material. Steam is not a universal requirement for office cleaning. The reviewed method should protect equipment, furnishings and adjacent occupied areas.
- Surface-compatible tools and products
- Floor equipment matched to the inspected finish
- Extraction or vacuum methods only where appropriate to the agreed surface
04
Confirm exclusions before approval
Resolve the following boundaries during scope review and record them in the quotation. They are points to agree for the actual site, rather than a substitute for the final contract terms.
- Computer interiors and electrical maintenance
- Unapproved movement of private documents or heavy furniture
- High-level access and restoration beyond the inspected cleaning scope
05
Prepare the quotation inputs
Send the location and task information below with the proposed work window. The reviewed quotation should identify included areas, equipment and supervision, access dependencies, commercial terms and information still needed. Prices and completion dates are agreed from the inspected scope.
- Area schedule and floor finishes
- Furniture density and rooms in scope
- After-hours window, access and security owner
- Periodic versus one-off task frequency
06
Inspect completion and record exceptions
Use an area-by-area walkthrough at handover. Record completed work, inaccessible areas, remaining marks and pre-existing defects. If a requested result needs repair or restoration, identify that dependency rather than presenting routine cleaning as a remedy for damaged materials.
- Area-by-area visible condition checks
- Recorded inaccessible areas and existing defects
- Employer walkthrough and unresolved-item list
07
Prepare a room schedule with task and access owners
Give each office room or shared area a reference in the cleaning brief. Record the requested tasks, finishes, furnishing constraints and employer contact releasing the area. Distinguish reception, meeting rooms, workstations, staff facilities and pantries where their access windows or task boundaries differ. This gives the reviewed response a clear basis for allocating the team and resources.
Keep the schedule current when a department changes its meeting calendar or room availability. Identify the affected reference, revised window and person approving the change. An occupied room awaiting release should remain visible as an access dependency rather than be recorded as an unexplained missed task or absorbed into one overall completion total.
08
Coordinate occupied areas with the receiving departments
Name the office coordinator and the contacts responsible for the departments included in the visit. Record when each area can be received by the cleaning supervisor and how a changed instruction reaches the team. Keep room release, cleaning work and employer review distinguishable in the proposed sequence so the team follows the current schedule.
For an office with several floors or service periods, state the task groups and resources assigned to each stage. Review changed coverage against ready rooms and the permitted work window. Additional workers may not resolve delayed access or an instruction still awaiting a department owner. Record that dependency and the next decision before changing the allocation.
09
Use an area record for inspection and service handover
Connect the cleaning supervisor’s task record with the room references agreed in the scope. Identify the work performed, the area ready for employer review and observations requiring a separate decision. Keep completed tasks distinguishable from inaccessible areas, existing defects and requests outside the reviewed cleaning scope. The receiving contact should be able to follow the status without reconstructing the visit from a general summary.
At handover, record the employer reviewer and the next owner for each unresolved item. If further work is requested, identify the area, task and dependency before revising the scope or workforce arrangement. Use the current record when planning a subsequent visit, keeping periodic deep-cleaning tasks distinct from routine daily coverage and separately scoped restoration or maintenance.